Privacy Policy

We take your privacy seriously at White Lotus Casino, which is why we've created this Privacy Policy. This document explains how we collect, use, store, and protect your personal information when you use our platform. We're committed to being transparent about how we handle your data.

Purpose of the Privacy Policy

The purpose of this policy is to inform you about your data rights and how we manage your personal information. By using our site and services, you agree to these practices outlined in this document.

Scope of Application

This Privacy Policy applies to all users of White Lotus Casino's platform, including those who access our website, mobile app, or other related services. Use of our platform implies agreement to this policy.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. This includes how we collect, use, share, and protect your personal information.

Data We Collect

• Personal Information: name, email, date of birth, address, etc.
• Account Info: username, password, payment details
• Technical Data: device info, IP address, browser type, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your Data

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing the user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

We use cookies to enhance your experience on our platform. Cookies are small files stored on your device that help us remember your preferences and interactions with our site. We use three types of cookies:

• Essential cookies: necessary for the site's functionality, such as logging in or making payments
• Analytics cookies: help us understand how users interact with our platform, improving user experience
• Marketing cookies: used to tailor advertising and promotional content based on your preferences and behavior

You can manage or disable cookies through your browser settings.

Legal Basis for Processing

• Contractual necessity: to provide our services and fulfill contractual obligations
• Legal obligations: to comply with regulations, laws, and industry standards
• Legitimate interests: to improve user experience, detect and prevent fraud, or enhance the security of our platform
• User consent: when you explicitly agree to share your data for specific purposes

Data Sharing and Disclosure

We may share your data with third-party service providers, such as payment processors, gaming providers, or regulatory bodies. We do not sell personal data and only disclose it where legally required.

Data Storage and Retention

We store your data securely on our servers, using encryption and access controls to protect against unauthorized access. We retain personal data for a reasonable period, taking into account the following criteria:

• Contractual requirements
• Statutory obligations
• User consent or objection to processing
• Legitimate interests in maintaining accurate and up-to-date records

Security Measures

• SSL encryption
• Access controls and authentication processes
• Monitoring for unauthorized access or malicious activities

Your Rights

• Access, update, or delete your data
• Withdraw consent or object to processing
• Contact us to exercise these rights: [email protected].

International Data Transfers

We may transfer personal data outside the user's country or EEA, but we ensure that transfers are made in compliance with applicable laws and regulations. We use Standard Contractual Clauses as a safeguard for international transfers.

Third-Party Services

External links or services have their own privacy policies, which are not within our control. Use of these services implies acceptance of their terms and conditions.

Policy Updates

We reserve the right to update this Privacy Policy at any time. If we make significant changes, you'll be notified through a prominent announcement on our platform. Continued use means acceptance of updated policies.

Contact us at [email protected].